What if I have a problem with coverage, or there is no coverage where I am traveling?

Our mission is to ensure that your experience with our service is uncompromising. However, sometimes the service could not function at 100%, due to lack of coverage, network congestion, and so on... These things are generally completely outside of our control, and happen without warning.  However, we promise to resolve any issues you might have proactively and effectively.

In the very rare event that there is no coverage in your location and you won’t be traveling to another location, please contact us. We’ll immediately arrange for return of the hotspot, and will refund you the rental amount starting from the day after the courier receives your hotspot!