How do I receive my hotspot when booking online?

Once your order is confirmed, we immediately contact your accommodation or indicated TNT Point, and proceed to organize delivery via TNT courier. If you confirm your order within the required deadline, we deliver your WiFi package by 10.00 am so that you can take advantage of it on the day you arrive. Normally, we even deliver the day before.

The hotspot is delivered in a sealed TNT envelope with the WiTourist sticker clearly indicating your name.

If you pick up the WiFi at your accommodation, you will need to ask for it at the reception desk or with the person you referenced during the booking process.

If you pick up your WiFi at a TNT Point, you will need to visit it during the opening hours and present your ID documentation.  For this reason, be sure to exactly indicate the name of the person who will be picking up the device.