What is a pocket WiFi and how does it work?
A pocket WiFi is a portable wireless modem, also know as MiFi, mobile hotspot, or internet dongle, that connects any Wi-Fi enabled device (smartphones, laptops, and tablets) to the internet through a mobile telephone network.
It works like an at home Wi-Fi hotspot, generating a WiFi network with a radius of about 10-15 meters around you, but… it fits in your pocket!
It requires no installation, cables, or software. Just turn on the pocket WiFi, enter the password and then you can immediately connect your personal devices.
How can mobile WiFi simplify and improve my travel?
When you rent a single WiFi hotspot, you allow your whole family to continuously access the Internet and use a lot of web-based services that improve and simplify your holiday.
You will be able to familiarize yourself with new places, use public transport, translate a conversation, read more about what lies ahead, read an email sent just minutes before, chat with a friend halfway around the world, make calls via messaging apps, share your location, search for good restaurants in the area, and much more!
Below are some examples of available services. The list is long! We provide only the basic information because this world of "web-based" services is evolving at an incredible rate!
We invite you to learn more about specific apps (most are free) that interest you, by visiting their website and test them immediately, before leaving for Italy!
You will no longer be limited to communicate with friends or relatives only when you return to the hotel.
You will be able to send and receive emails anywhere, make video and voice calls (eg. with Skype), and have control of your social media like Facebook or Google+ instantaneously.
By renting multiple WiFi hotspots, you can easily keep in touch with your travel companions, even if you are temporarily separated, by chatting, calling and sharing your location with apps such as WhatsApp and Viber.
You can share your photos and video instantaneously via social media such as Facebook, Instagram, Twitter, Google+, or save them via your cloud with Google Photos, Skydrive, Picasa, Flickr or Instagram.
An effective and fun way to share your trip’s best moments with your loved ones!
We hope that you can have fun as much as possible, but if you must work you can access your documents in the cloud from wherever you are, with services such as Drive, iCloud, SkyDrive, Dropbox and work remotely as if you were in your office!
You use your smartphone to navigate the cities where you live, to find destinations by foot, car, or by using the best possible public transport. There are dozens of free apps, starting with the famous Google Maps!
Why not use your smartphone to discover and experience an unknown city in the best way? Easily find a specific address by quickly looking up the name of a specific business or tourist attraction!
If you are using public transportation, most local transportation companies have an app available that allows you to be updated about bus waiting times and bus stop locations.
If you are using a car, you can receive real-time traffic data, alerts about speeding camera locations, the cheapest gas stations near you, and so on...
And if you want to keep track of your Italian adventure after returning home, you can record your travel with apps such as Google My tracks, Orux Maps, Outdoor Atlas, etc.
You will constantly see buildings, monuments and works of art that will attract your curiosity!
Now, with a single click, you can learn more using the many available search engines, or a large number of apps and websites, such as the famous Wikipedia!
Some apps, like the amazing Google Goggles, even allow you to "recognize" a monument or work of art and give you information, all by simply by framing it!
Depending on your location, others apps allow you to have interactive guides that explain what you're facing, such as Triposo, Tripwolf, Lonely Planet and TripAdvisor.
Take a Break ...
Relax, traslate, eat, read a newspaper online, see a movie in your language or listen to your favorite music.
When you need it, you can translate any text (a menu, for example) simply by capturing the frame with your camera, or talk to anyone with an "interpreter" at your side, thanks to the excellent Google Translator.
When you're hungry, you can get advice from thousands of people, thanks to Tripadvisor, and discover the best restaurants around you!
Mobile WiFi data access can simplify and make your trip more comfortable in a thousand different ways, for a very small cost!
For almost every need there is an app! You have only to be prepared, read up and create your personal travel "kit", to have the best and most well-deserved holiday!
How many devices can I connect to a single pocket WiFi?
The 4G and 4G+ devices we rent online allow a connection of up to 10 devices simultaneously, allowing your entire family to stay connected at the same time!
Please note that the connection speed is shared among the connected devices, and the hotspot battery consumption is proportional to the number of connections supported by the hotspot, so having 10 devices connected at the same time could result in speed slow down and quick battery drainage. For this reason, when using high data consumption apps or services like Netflix or Spotify, we recommend that you rent a single mobile hotspot for every 4-5 personal devices that you plan to connect during your trip.
See the “HOTSPOT DEVICES” FAQ section to know more about battery consumption.
The “3G Basic” device is offered by some of our Partners (Stores and Tourism Companies) and allows for a maximum connection of 5 devices simultaneously. See the specific details in the sections indicated.
How is WiTourist’s data plan one of the best in Italy?
Standard data plans have a fixed monthly price, which means the telephone operator has greater interest in limiting “exaggerated” network usage of specific users. This reduces the connection speed if the consumption surpasses a specific daily or monthly limit, or in case of a specific usage like VoIP and/or streaming services like Netflix or Spotify.
Our pocket WiFi devices use one of the best mobile data plans in Italy. It's a highly professional solution developed by the main telephone operator in Italy only for “Top Companies”, in order to provide the best available performance in every place and situation, without “hidden” limitations typical of other standard mobile data plans!
We do not pay a fixed monthly price, but pay proportionally to the data consumption of our devices. Which makes the operator more interested in keeping the best performance possible, and eliminating all possible limitations!
What is the WiTourist coverage area?
WiTourist works throughout Italy using the infrastructure of the largest Italian mobile telephone operator to guarantee superior coverage when using your smartphone, tablet and laptop.
As of September 2016, coverage percentages per Italian population are: 3G UMTS 98.6%, 3G HSPA 97.2%, 3G HSPA+ 74.9%, and 4G LTE 68.1%.
For further information about coverage in a specific location, please email us at email@example.com
What does it mean to have “priority tower access”?
Any antenna in the telephone operator network serves a portion of the territory (cell). The antenna’s traffic capacity (bandwidth) is shared between all of the devices connected to that specific cell. For this reason, the higher number of devices connected, the lower the bandwidth of each individual device.
This division of bandwidth is not equal for all devices, but depends on the priority access related to your specific data plan. Our data plan has the highest priority level provided by the telephone operator, meaning that even if the tower traffic is intense, our “reserved” speed level is the highest possible!
Is there coverage on a cruise ship?
Unless you’re close to land (at least some kilometers) the device will not work. Pocket WiFi devices need to pick up a land-based signal to connect to the internet. Please note that if your cruise advertises WiFi connectivity on board, it’s satellite-based.
If my cell phone can receive a signal, will the pocket WiFi as well?
Not necessarily. Your cell phone may work by a different carrier than the pocket WiFi, so they don't connect to the same antenna.
On the other hand, cell phones connect to mobile voice networks that have better coverage than data networks, especially in rural areas. For this reason, in some rare situations you might be able to make calls, but not to connect to the internet.
What if I have a problem with coverage, or there is no coverage where I am traveling?
Our mission is to ensure that your experience with our service is uncompromising. However, sometimes the service might not function at 100%, due to lack of coverage, network congestion, and so on... These things are generally completely outside of our control, and happen without warning. However, we promise to resolve any issues you might have proactively and effectively.
In the very rare event that there is no coverage in your location and you won’t be traveling to another location, please contact us. We’ll immediately arrange for return of the hotspot, and will refund you the rental amount starting from the day after the courier receives your hotspot!
What is the average speed of a WiTourist pocket WiFi?
Telephone operators indicate the max speed available on their infrastructures, but it is not the real average speed. For reasons related to normal network congestion, the real average speed in Italy is about 5-6 Mbps for 3G standard, and about 15-20 Mbps for 4G standard. These are average values for Italy, therefore the average speed in a specific location can be different from one to another. Speeds are practically the same with the main operators in Italy: one operator can offer better performance in a district, but then worse in another one.
Can I make phone calls or send SMS with the pocket WiFi?
The pocket WiFi does not enable regular voice calls and SMS via cellular networks, however it does allow VoIP calls and messaging via WhatsApp, Skype, Viber, etc.
How can shared WiFi be unsecure?
When connected to the same router, a malicious user may take advantage of the WiFi network automatically generated in order to access to your personal device for illicit purposes.
With WiTourist, only your family can connect to your WiFi network, through a unique password indicated on your pocket WiFi!
Why do other operators have additional fees and charges?
All standard Italian data plans have traffic limits applied, and usually offer only a few GB per month. Once the set limit is surpassed, the connection is blocked or the speed is reduced to such a low level that even the most basic services will be unusable. After the speed is blocked or reduced, you will have to purchase additional GB (although not always possible, and when it is possible it can be very expensive) to continue navigating at the highest speed.
Some operators have extra fees for tethering or allowing you to use the 4G speed.
Also, all data plans allow access to additional services (in many cases, unknowingly and inadvertently), like when you click on an advertisment, which can result in making undesirable weekly or monthly subscription charges directly credited to your data plan.
With WiTourist you can relax, because everything is included- no hidden clauses, and the hotspot device is configured so no additional charges or fees will incur.
Why are other data plans not truly “unlimited”?
Today, none of the major Italian telephone operators offer a standard data plan with a fixed monthly fee, and with truly unlimited data. As mobile internet usage is increasing, these operators offer only “pay per use” plans with a certain number of GB available per month, in order to optimize traffic capacity.
When you surpass the specific amount allowed, the speed is reduced and makes the use of some services impossible. Using questionable marketing terminology, many operators name these plans “unlimited” because after the limit is reached, while your access is still available, it is at a highly reduced speed.
We don’t pay a fixed monthly price, but proportionally to the data consumption of our devices, which makes the operator more interested in keeping the best performance possible, and eliminating all possible limitations!
What “restrictions” do other operators apply?
Many telephone operators reduce the navigation speed or block access to the internet if you use specific services or websites. For example, they inhibit VoiP to encourage you to use their voice services, and block video streaming and P2P services to avoid excessive traffic consumption.
With WiTourist you can access any service without any limits! You can use VoiP to call your friends and family anywhere in the world at no extra cost, stream a video using your preferred provider, search a site that interests you, and much more!
What are the problems associated with fixed WiFi?
A fixed WiFi network is based upon a series of antennas with limited potential to distribute service over a set region. In the best case, coverage will be limited to only a specific section of a city center, like a neighborhood. Every antenna covers a specific area with a radius of a set number of meters (from 15 to 50): consequently, the connection can frequently be interrupted until you are in range of the next antenna.
You must consider that fixed WiFi network areas in Italy are “rare”, and when present, often they may not function correctly (e.g. have partial antenna function).
Connection may happen with limited speed, a time limit, or a maximum amount of data available. Usually, services like VoIP and streaming videos are blocked.
Fixed WiFi access requires a registration process that requests personal information and takes time away from your trip, and every personal device you wish to connect must do this. Registration does not always allow for immediate connection, and it can take several minutes for the authentication to arrive. In addition, for every new network you must repeat the registration process...
When connected to the same WiFi network, other users may have access to your personal devices for illicit purposes. With WiTourist, your family has an exclusive WiFi network that unknown people cannot access, unless you provide them with the password.
Almost all fixed WiFi networks redirect you to a “landing page”, which generates promotions and advertisements every time you connect. Even the email address you provide for the registration can be used for promotional purposes.
What are the problems related to roaming?
Cost and Performance
In the case of roaming, your home phone operator pays the Italian operator according to their specific agreement. Usually these fees range from 10 up to 500 €/Gb (for extra UE roaming).
Consequently, if you use roaming “by consumption”, in the worst case scenario, you may have to pay up to double the fees stated above...
Instead, if you use roaming in a “pre-paid package”, you will be able to have traffic up to an extremely limited amount. If you surpass it, depending on the operator, you can purchase another package, or continue to navigate at an extremely limited speed (generally 128Kbps), or pay by consumption.
Roaming is usually with only one specific operator (depending on your operator agreement with the Italian operators), so if you do not set your device to the correct operator or incorrectly configure the device, you risk very high costs!
Depending on your original country, your smartphone may not be 100% compatible with Italian network standards. In this case, you must purchase and configure the necessary hardware (the hotspot) to have a connection, and once you return to your home country, it will no longer be usable.
Almost all roaming options do not allow the use of tethering, so the connection is only usable on the smartphone where the SIM is located.
What are the problems associated with purchasing an Italian SIM card?
No Italian data plans offer unlimited traffic at the maximum available speed! They all provide a traffic limit, and once over it, the speed is drastically reduced.
Sometimes the operator limits the speed, or blocks the connection, if you use specific services services like VoiP, P2P, and video streaming.
Often times tethering is prohibited or a fee is required for tethering. If the cell antenna is overloaded, almost every Italian operator applies a “priority access” policy, which penalizes the more economical data plans.
Depending on your home country, it may not be possible to sign an Italian data plan contract, for fiscal and/or legal reasons. In most cases, the registration requires time in the store, you must talk with store personnel who may not speak your language, and above all, will require you to sign an extended period (months or years) contract that consists of many pages.
Often the operator applies extra costs for traffic over the standard amount.
In addition, you may pay for “services” related to “fraudulent” banners on some websites.
If you bring an additional device (smartphone or hotspot) from your home country in order to use the Italian SIM card, you need to configure it, which wastes your time and may risk that the hardware is not 100% compatible.
In this case you would have to purchase an Italian device, which may not work once you return to your home country.
What are the problems associated with renting a “European” or “Worldwide” pocket WiFi?
Cost and Performance
All other rental hotspot options that allow you to access the internet in multiple countries are based upon roaming, and for this reason they have the same problems.
Usually they use the UMTS standard, which is the least performing of the 3G, and have a daily limit of a few Mb per day (best case scenario the device will have a limit of 100-500 MB per day).
If you go over this daily limit, the speed is drastically reduced making the hotspot practically unusable.
And to add, all of this is typically offered at fees double or triple the cost to our pices at WiTourist!
Why is WiTourist Customer Care more effective than others?
Quite often operators indicate their Customer Care is available 24/7, but if you contact them during specific hours they reply with an automated message saying “we will contact you as soon as possible”, and you may be waiting hours for a reply.
We, on the other hand, are truly at your disposal, meaning every day from 9 AM to 11 PM (Rome time), we have real and prepared operators, via email, chat, SMS, and WhatsApp. During these working hours, our support team will typically reply within 30 minutes.
Our main office is located in Rome. We decided to work exclusively in Italy, not only to offer a truly high-level Italian data plan, but also to be able to fully provide you with the quickest and best service for delivery/return operations, and for any eventual support you may need!
What do you mean by “respect for you”?
In the “Web Era”, we are used to a very aggressive marketing approach. Companies often use words in a sneaky way, to make you understand one thing, but mean another...
Our approach is different, and below you can read some examples.
Assurance of Receiving your Device on Time
Other rental companies make you pay immediately, even if sometimes they know very well that it is not possible to deliver your device on time!
This is not correct because they “lock” you to their service, as you have already paid, and now you are “obliged” to wait for the first available delivery date!
We don’t make you pay immediately, but give you a quotation with a deadline to meet which is based on your location and the dates indicated, to ensure that you will receive your device in time.
No Need to Create an Account
Almost every commercial website requires you to create an account to try to sell their products through additional contact. But we don’t! We won't harrass you with dozens of emails if you are not interested in our service.
Our approach is to email your quotation with the deadline, as indicated above. If you have not yet confirmed the order and the deadline is nearing, we only send you a reminder email. Nothing more...
Even when you confirm the booking, no account is needed! We will only contact you by email, using your booking code, and only in relation to your rental. If after the rental period you’d like to stay in touch with us, you can "like” our Facebook account.
No Insurance Needed
Initially, other companies indicate a daily price, but when you go to the booking form, they have additional “insurance” options available for purchase in order to avoid extremely high penalties if the device is stolen or lost…
We set the lowest penalties possible, with no other suggested options. If you lose your device or your device is stolen, we keep your deposit as the penalty fee. No additional penalties guaranteed.
No Fake “Unlimited” Traffic
This is a fundamental point for us- it’s unacceptable that other operators indicate “unlimited” traffic, but decrease your speed after you meet a specific data traffic quota! Our data plan is truly unlimited- you can always navigate at full speed!
Customer-Friendly Terms and Conditions
Seeing as you are on holiday, a service like this requires Terms and Conditions that are customer-oriented, easy to understand and deal with, allowing any possible problem to be solved quickly and easy! Please read the FAQ section “Booking”, and/or read our Terms and Conditions to see some examples of our approach!
What do you mean by “fair marketing”?
Almost every other WiFi rental company has a referral program that offers money to certain people (bloggers) to write articles about their service with a link to their website. Generally, for every effective new customer that orders through this link, the company offers a percentage or a fix fee to the blogger. Good for the bloggers, but not for you! Remember, it’s your money, and this practice risks the creation of fake reviews!
Bloggers who write about us are free to share what they really think, because we don't pay them.
Did you know that anyone can buy Facebook followers? It’s a phenomenon that is increasing every day, usually because people are more willing to trust companies with a larger number of followers.
We don’t purchase our followers. Every year we have thousands and thousands of rentals, and in our experience, only a small percentage of customers actually decides to become a follower- even if the large majority is satisfied with our service. We don’t force anyone to be our follower, we don’t offer discounts if you become a follower, and we don’t buy fake followers.
Can I change my booking information after placing an order?
If you'd like to change your rental or delivery date details after placing your order, you can do so. It’s important that any change is communicated to us as soon as possible, so we can manage your order correctly. Just contact us by email, indicating your booking code, and we'll make the necessary arrangements!
Is it possible to extend the rental period once it’s already begun?
Yes, you just need to get in touch with us ahead of time, so we can make the necessary arrangements.
What emails will I get from WiTourist?
Once your order is confirmed, you will only receive emails with information regarding your rental, including dates and places for the pick up and return of the hotspot. For this reason, please make sure the email address you provide us with is the one you will regularly check while in Italy.
How can I cancel my booking?
You can cancel your rental anytime you want. If your device hasn't been dispatched yet, everything will be refunded except the booking fee. If your device has already been dispatched, then we will not be able to refund the shipping charges and will calculate the refund of the rental amount starting from the day after the courier collects your device for the return.
Where can I find the order charge on my bank statement?
The charge will show up on your bank statement from "EVOLIA Srl".
Do prices include VAT?
Yes, all prices indicated on the website include VAT. You can also rent a device with VAT exclusion for business purposes.
Do you require a deposit?
If you rent through the "Booking Online" section, a deposit is required for each hotspot rented to protect against damage, loss, or theft of the device. The deposit will be refunded the same day the hotspot is returned to our Head Office.
If you rent at a partner store or a tourism company, you are required to preauthorize a charge to your credit card (value depending on the hotspot model chosen) from the company, in case of damange, loss, or theft. Your credit card information will be deleted once the device is returned to the specific location where you rented your hotspot.
Please remember that only Visa and Mastercard (no debit cards) is allowed!
Why are rental fees different between online booking and rentals at a Store?
We continuously try to set our prices to the lowest amount possible while of course, maintaining a high quality.
For this reason, we optimized prices for the two options.
When you rent at a partner store or a tourism company, daily rental costs are higher than for online booking because stores are independent from WiTourist. Their costs for managing the rental, according to our procedures, are less “optimized” than that of the online booking. Nonetheless, when only renting for a few days, the store or tourism company rental option allows you to rent a device in a smarter and more economical way than the online booking- as you save on delivery costs!
What is the “order management” fee?
For online bookings, we apply a fixed one-time fee called "order management". This is to cover the costs associated with the procedures we must perform in order to register payments, manage the order, contact the accommodations indicated, reserve one or more devices for your name, and so on… These procedures are independent from the costs of the actual service (the hotspot rental), and must be applied, no matter if you rent for one day or a hundred, or if you rent one device or ten. This also applies if you cancel your reservation for any reason.
What does “smart delivery and return” mean?
We organize and provide everything for both the delivery and return, so that you do not incur additional costs or difficulties by attempting to return the device on your own. You will always receive a return package including a prepaid waybill, so you only have to seal it and leave the package with your accommodation's Reception Desk, TNT Point personnel, or to the referent person indicated. We will then contact them to arrange the package collection by the courier.
How do you check devices?
It’s important that we trust not only our data plan, but our devices as well!
Before we adopt a new device model, our Technical Department tests dozens of models for months in order to determine the best for performance and reliability.
Prior to delivery, each device, charger and cable, must pass a main functionalities test. Upon return to our Head Office, a second test is undergone.
Depending on the model, after a specific life period, devices are retired from the rental circuit.
What are the technical specifications of a 4G+ Unlimited model?
Max download speed: 150 Mbps - Data traffic: unlimited
Supported networks: 2G / 3G / 4G (UMTS, HSPA, HSPA+, LTE)
Maximum number of devices able to connect at the same time: 10
Battery capacity: 2550 mAh
Basic use: 8/10 hours
Average use: 6/8 hours
Intensive use: 5/6 hours
(See the specific FAQ for use definition)
What are the technical specifications of a 4G Unlimited model?
Max download speed: 100 Mbps - Data traffic: unlimited
Supported networks: 2G / 3G / 4G (UMTS, HSPA, HSPA+, LTE)
Maximum number of devices able to connect at the same time: 10
Battery capacity: 2300 mAh
Basic use: 7/8 hours
Average use: 5/7 hours
Intensive use: 4/5 hours
(See the specific FAQ for use definition)
What are the technical specifications of 3G+ Unlimited model?
Max download speed: 21 Mbps - Data traffic: unlimited
Supported networks: 2G / 3G (UMTS, HSPA, HSPA+)
Maximum number of devices able to connect at the same time: 10
Battery capacity: 1500 mAh
Basic use: 5/6 hours
Average use: 4/5 hours
Intensive use: 3/4 hours
(See the specific FAQ for use definition)
What are the technical specifications of a 3G Basic 1Gb/day (or Unlimited) model?
Max download speed: 7.2 Mbps - Data traffic: 1Gb/day (or unlimited)
Supported networks: 2G / 3G (UMTS, HSPA)
Maximum number of devices able to connect at the same time: 5
Battery capacity: 1050 mAh
Basic use 4/5 hours
Average use 3/4 hours
Intensive use 2/3 hours
(See the specific FAQ for use definition)
What do you mean by basic, average or intensive battery usage?
For all hotspot models offered, the battery life is indicated based upon tests conducted using the following methods:
Only one smartphone connected, with 2 email accounts, 1 WhatsApp account, and 1 Facebook account.
Using the web browser for 10 minutes and Google Maps for 10 minutes.
Two smartphones connected, each using 2 email accounts, 1 WhatsApp account, and 1 Facebook account.
Using the web browser for 20 minutes, Google Maps for 20 minutes, and streaming one video 640x480 for 10 minutes.
Four smartphones connected, each using 2 email accounts, 1 WhatsApp account, and 1 Facebook account.
Using the web browser for 30 minutes, Google Maps for 30 minutes, and streaming one video 640x480 for 20 minutes.
Please remember that battery life can depend on other factors, such as coverage.
What influences the battery life and how can I extend it?
The average battery life depends on the specific hotspot model and is influenced by:
If you are in an area without good coverage or communication is interrupted (e.g. thick walls), your hotspot may use more than twice the amount of standard energy needed to establish a stable connection. Under these conditions, the battery will drain faster and the lifespan may be up to 50% of the standard.
TIP - Turn off the hotspot when the connection is weak and you will know that you will stay in the same position for a long time (e.g. when you are in a building with extremely thick walls or an under ground level).
Automatic Updates of Operating System or Apps
Most devices are set to allow for automatic updates when connected to WiFi.
During automatic update downloads, there are two effects:
-Less speed for other activities because part of the bandwidth is used for the download
-Higher battery drainage due to required continuous antenna connection
TIP - If you experience quick battery drainage while walking around, please deactivate automatic update services on your personal device, and activate them again when you can use a wall charger.
Services that Use Background Data
Some software can exchange data without your knowledge, such as automatic photos automatically uploading to the cloud.
Also, more and more nowadays, websites and social media sites have automatic video downloads for advertising or other purposes, even if you don’t click play.
TIP - If you experience quick battery drainage while walking around, please deactivate one or more automatic upload services on your personal device, and activate them again when you can use a wall charger.
Number of Devices Connected Simultaneously
The battery consumption is proportional to the number of connections supported by the hotspot, so having more devices connected at the same time will result in quicker battery drainage.
TIP - While the WiTourist hotspots allow you to connect up to 10 devices at the same time, we suggest that you rent a single mobile hotspot for every 4-5 personal devices that you plan to connect during your trip.
Other Suggestions to Extend the Battery Life of the Hotspot
- Turn off the hotspot while charging, to allow for the maximum recharge speed and to allow the battery to charge to 100% completely.
- Unplug the hotspot only when you are going outside and really need the battery.
- Turn off the hotspot when you know you aren’t using it for a long period.
- Ensure you are never without battery- we suggest you purchase a good quality power bank with a capacity of at least 5000Ah, or rent one of ours!
Delivery / Return
How do I receive my hotspot when booking online?
Once your order is confirmed, we immediately contact your accommodation or indicated TNT Point, and proceed to organize the delivery via TNT courier. If you confirm your order within the required deadline, we deliver your WiFi package by 9 AM so that you can take advantage of it on the same day you arrive. Normally, we even deliver the day before.
The hotspot is delivered in a sealed TNT envelope with the WiTourist sticker, indicating your name clearly.
If you pick up the WiFi at your accommodation, you will need to ask for it at the reception desk or with the person you referenced during the booking process.
If you pick up your WiFi at a TNT Point, you will need to visit it during the opening hours and present your ID. For this reason, be sure to indicate exactly the name of the person who will be picking up the device.
How to return my device when booking online?
When you receive your device, you will also receive an envelope. Inside this envelope there is a box (inside there is the hotspot, charger, cable, and instructions) and a second envelope for the return of all the items.
The second envelope has a transparent plastic pocket with a prefilled waybill.
It’s very important that you keep this second envelope and don’t remove the waybill, as it is prepaid and reports all the information necessary for the return shipment by TNT!
On the last day of rental, you will need to insert the box (along with the hotspot and accessories inside) into the return envelope, seal it, and give to the receptionist or the TNT Point personnel. That’s all!
If you return the package to your hotel reception desk, or to a contact person if you've chosen an apartment. We will contact them in order to arrange the courier pick up as soon as possible.
If you return it to a TNT Point, please make sure to observe the opening hours indicated, and arrive at least half an hour prior to closing.
Do I have to inform someone about delivery or return?
We always contact your accommodation personnel or TNT Points indicated in advance, so it’s only important that you provide us with the correct information.
What is a TNT Point and how does it work?
TNT Points are businesses like stationery stores and airports luggage storages, that also allow you to drop off and pick up packages managed by the international courier TNT. There are over 1100 points in Italy!
They are not directly related to WiTourist, but simply work as a delivery and return point for the courier!
If you rent a device by online booking, you can choose a TNT Point to receive your hotspot. For pick up, you have to go there on the day chosen, respecting the opening hours, and present your ID. They will find your package under your name, and give it to you! For this reason, it is important that you always indicate the exact name of the person who will pick up the hotspot.
If you choose a TNT Point to return your hotspot, you have to use the return envelope provided with its prefilled waybill (see FAQ E03), and they’ll accept the package. You don’t have to pay because everything is prepaid and organized prior!
What is a Store and how does it work?
Stores are companies “on the road”- like bike rental, souvenir shops, and info points, that also rent WiTourist devices.
They are independent from WiTourist and work under their responsibility with their own device conditions.
To rent a device, you only have to go to the store, without making a reservation.
Of course, fees are not applied for the delivery, and if the return also takes place at the same shop, return fees will not be applied either. Alternatively, if you wish, you can decide to return the device to any hotel in Italy. You’ll receive a prepaid kit that will let you return the hotspot in an easy way. Only a €10 “return to hotel” fee is applied.
Every store adopts WiTourist standards (devices, data plan, Rental Agreement, procedures, instructions, registration form, and so on), offering only a specific hotspot model. Therefore, we recommend checking the models available before you go to a specific store.
How can I return an hotspot rented at a Store using the “Return to Hotel” option?
If you rent a hotspot at a store, and request the “Return to Hotel” option, you will need to indicate to the store clerk the name of the hotel, and name the hotel reservation is booked under. During the rental process, you will receive a TNT envelope and a box for return. It is extremely important to save them for when you return your WiFi device.
On the last day of your rental, you will need to insert the hotspot and all the accessories into the return box, insert the box in the envelope, seal it, and give it to the receptionist. We will contact the hotel the same day to arrange for the pick up of the package by the courier.