For the SMART devices a daily limit is applied, it is indicated at the moment of the order. If you reach the limit, the connection will be disabled until midnight. In this case, after midnight simply restart your pocket device to use it again.
If you plan to make intensive use of data (e.g. peer to peer or intensive streaming) we suggest monitoring the WiFi networks' usage on your own connected devices. This information is available on all the latest operating systems.
If you plan to make intensive use of data (e.g. peer to peer or intensive streaming) we suggest monitoring the WiFi networks' usage on your own connected devices. This information is available on all the latest operating systems.
Related FAQ
How is WiTourist’s data plan one of the best in Italy?
Standard data plans have a fixed monthly price, which means the telephone operator has greater interest in limiting “exaggerated” network usage of specific users. This reduces the connection speed if the consumption surpasses a specific daily or monthly limit, or in case of a specific...
What is the WiTourist coverage area?
WiTourist works throughout Italy using the infrastructure of Wind Tre, the largest Italian mobile telephone operator, to guarantee superior coverage.
As of April 2019, population coverage percentages are: 4G 99,6%.
For further information about coverage in a specific location, please email us...
What does it mean “priority access”?
Each “real” telephone Provider has an infrastructure made up of thousands of antennas scattered throughout the territory. Each antenna allows the connection of all the devices located in the surrounding area (cell) and “divides” its traffic capacity (bandwidth) among all the...
Is there coverage on a cruise ship?
Unless you’re close to land (at least some kilometers) the device will not work. Pocket WiFi devices need to pick up a land-based signal to connect to the internet. Please note that if your cruise advertises WiFi connectivity on board, it’s satellite-based.
If my cell phone can receive a signal, will the pocket WiFi as well?
Not necessarily. Your cell phone may work by a different carrier than the pocket WiFi, so they don't connect to the same antenna.
On the other hand, cell phones connect to mobile voice networks that have better coverage than data networks, especially in rural areas. For this reason, in some...
What can I do with 2 GB per day?
If you plan to rent a SMART 2 pocket WiFi, you can rest assured that all your family will be allowed to browse the Internet or send/receive emails with no problems. Reading an email, browsing the Internet, and listening to online music require a ridiculous data usage, compared to 2 GB per day...
What can I do with 6 GB per day?
If you plan to rent a SMART 6 pocket WiFi, you can rest assured that all your family will be allowed to browse the Internet or send/receive emails with no problems. Reading an email, browsing the Internet, and listening to online music require a ridiculous data usage, compared to 6 GB per day...
What are the daily data limits applied to devices rented directly by affiliated companies?
Specific daily limits are applied to SMART devices rented online and to the devices rented by our affiliated companies.
Here below is a list of the main companies and their daily limits.
Partner
Gb/day
Amalfi
4
Pugliese
4
Typney
5
Lago...
What if I have a problem with coverage, or there is no coverage where I am traveling?
Our mission is to ensure that your experience with our service is uncompromising. However, sometimes the service might not function at 100%, due to lack of coverage, network congestion, and so on... These things are generally completely outside of our control, and happen without warning. However,...
What is the average speed of a WiTourist pocket WiFi?
Telephone operators indicate the max speed available on their infrastructures, but it is not the real average speed. For reasons related to normal network congestion, the real average speed in Italy is about 5-6 Mbps for 3G standard, and about 15-20 Mbps for 4G standard. These are average values...
Can I make phone calls or send SMS with the pocket WiFi?
The pocket WiFi does not enable regular voice calls and SMS via cellular networks, however it does allow VoIP calls and messaging via WhatsApp, Skype, Viber, etc.