How do I receive my hotspot when booking online?

Once your order is confirmed, we immediately contact your accommodation or indicated FedEx Point, and proceed to organize the delivery via FedEx courier. If you confirm your order within the required deadline, we deliver your WiFi package by 9 AM so that you can take advantage of it on the same day you arrive. Normally, we even deliver the day before.

The hotspot is delivered in a sealed TNT/FedEx envelope with the WiTourist sticker, indicating your name clearly.

If you pick up the WiFi at your accommodation, you will need to ask for it at the reception desk or with the person you referenced during the booking process.

If you pick up your WiFi at a FedEx Point, you will need to visit it during the opening hours and present your ID. For this reason, be sure to indicate exactly the name of the person who will be picking up the device.