Home » Faq » Online booking

Online booking

You can cancel your rental anytime you want. If your device hasn't been dispatched yet, everything will be refunded except the booking fee. If your device has already been dispatched, then we will not be able to refund the shipping charges and will calculate the refund of the rental amount...
For online bookings, we apply a fixed one-time fee called "order management". This is to cover the costs associated with the procedures we must perform in order to register payments, manage the order, contact the accommodations indicated, reserve one or more devices for your name, and so...
The charge will show up on your bank statement from "EVOLIA Srl".
We organize and provide everything for both the delivery and return, so that you do not incur additional costs or difficulties by attempting to return the device on your own. You will always receive a return package including a prepaid waybill, so you only have to seal it and leave the package with...
If you'd like to change your rental or delivery date details after placing your order, you can do so. It’s important that any change is communicated to us as soon as possible, so we can manage your order correctly. Just contact us by email, indicating your booking code, and we'll make...
Yes, all prices indicated on the website include VAT. You can also rent a device with VAT exclusion for business purposes.
Yes, you just need to get in touch with us ahead of time, so we can make the necessary arrangements.
If you rent through the "Booking Online" section, a deposit is required for each hotspot rented to protect against damage, loss, or theft of the device. The deposit will be refunded the same day the hotspot is returned to our Head Office. If you rent at a partner store or a tourism...
Once your order is confirmed, you will only receive emails with information regarding your rental, including dates and places for the pick up and return of the hotspot. For this reason, please make sure the email address you provide us with is the one you will regularly check while in Italy.
We continuously try to set our prices to the lowest amount possible while of course, maintaining a high quality. For this reason, we optimized prices for the two options. When you rent at a partner store or a tourism company, daily rental costs are higher than for online booking because stores...