When you rent a device, you can decide whether to leave a deposit or activate a rental guarantee.
In the first case, we require as a deposit an amount that is approximately 50% of the value of the device and the expected accessories. It is a much lower amount than any other WiFi rental company, which generally requires amounts that are even higher than the value of the device to cover any paperwork that may be necessary for the SIM deactivation. You can see the amount for the rental and the amount for the deposit right from the quote. At the time of payment, you will be asked to pay the total of the two amounts. When the device returns to our central office, we will send you an email confirming the return and the refund of the deposit through the same payment method you used (PayPal account or credit card). If, on the other hand, the device is not returned, we will keep the corresponding deposit.
If you choose the insurance, you will pay 10% of the rental amount. We chose this solution because it is proportional to the rental days (the more days you rent, the more risk there is of loss or damage) and the value of the device rented. For example, if you rent a device for 5 euros a day for 10 days, you will pay 50 euros for the rental and 5 euros for the guarantee. Keep in mind that other WiFi rental services generally charge a fixed amount of between 10 and 20 euros for each rented device as a guarantee.
The guarantee covers cases of loss and theft if documented by a report, and cases of damage, if you return a non-functioning device.
See the Art.7.1 and 7.2 of the rental agreement for more details.
In the first case, we require as a deposit an amount that is approximately 50% of the value of the device and the expected accessories. It is a much lower amount than any other WiFi rental company, which generally requires amounts that are even higher than the value of the device to cover any paperwork that may be necessary for the SIM deactivation. You can see the amount for the rental and the amount for the deposit right from the quote. At the time of payment, you will be asked to pay the total of the two amounts. When the device returns to our central office, we will send you an email confirming the return and the refund of the deposit through the same payment method you used (PayPal account or credit card). If, on the other hand, the device is not returned, we will keep the corresponding deposit.
If you choose the insurance, you will pay 10% of the rental amount. We chose this solution because it is proportional to the rental days (the more days you rent, the more risk there is of loss or damage) and the value of the device rented. For example, if you rent a device for 5 euros a day for 10 days, you will pay 50 euros for the rental and 5 euros for the guarantee. Keep in mind that other WiFi rental services generally charge a fixed amount of between 10 and 20 euros for each rented device as a guarantee.
The guarantee covers cases of loss and theft if documented by a report, and cases of damage, if you return a non-functioning device.
See the Art.7.1 and 7.2 of the rental agreement for more details.