For online bookings, we apply a fixed one-time fee called "order management". This is to cover the costs associated with the procedures we must perform in order to register payments, manage the order, contact the accommodations indicated, reserve one or more devices for your name, and so on… These procedures are independent from the costs of the actual service (the hotspot rental), and must be applied, no matter if you rent for one day or a hundred, or if you rent one device or ten. This also applies if you cancel your reservation for any reason.
Related FAQ
Can I change my booking information after placing an order?
If you'd like to change your rental or delivery date details after placing your order, you can do so. It’s important that any change is communicated to us as soon as possible, so we can manage your order correctly. Just contact us by email, indicating your booking code, and we'll make...
Is it possible to extend the rental period once it’s already begun?
Yes, once you completed your order, you will receive a Booking Confirmation. At the bottom of this mail, you can find a link to extend your rental period.
What emails will I get from WiTourist?
Once your order is confirmed, you will only receive emails with information regarding your rental, including dates and places for the pick up and return of the hotspot. For this reason, please make sure the email address you provide us with is the one you will regularly check while in Italy.
How can I cancel my booking?
You can cancel your rental anytime you want. For the modification, a fee of 5 euros is provided. If you cancel the order before the shipment we will refund 90% of the amount relating to the “rental” and to any “insurance”, and 100% of the “shipping” fee.
If you...
Where can I find the order charge on my bank statement?
The charge will show up on your bank statement from "EVOLIA Srl".
What is the difference between the deposit and the rental guarantee?
When you rent a device, you can decide whether to leave a deposit or activate a rental guarantee.
In the first case, we require as a deposit an amount that is approximately 50% of the value of the device and the expected accessories. It is a much lower amount than any other WiFi rental company,...
When is the 90% refund expected?
If for any reason you can no longer come to Italy, you can cancel your reservation. If the device has been not shipped yet, we will refund 90% of the amount relating to the “rental” and to any “insurance”, and 100% of the amount related to delivery and return.
See the Art.4...
When is the 70% refund expected?
We are so sure of the quality of the data plan we use and of the coverage, that if for any reason you are not satisfied, we are the only ones who foresee the possibility for you to return your device in advance, and provide a refund of 70% of the amount you paid for the rental starting from the day...
Do prices include VAT?
Prices include VAT where applicable in compliance with the legal provisions. Your invoice will be sent electronically to the Italian Income Revenue Authority, "Agenzia delle Entrate", that will eventually share it to the equivalent Agency of your country, where applicable. You can ask for...
Do you require a deposit?
If you rent through the "Booking Online" section, a deposit is required for each hotspot rented to protect against damage, loss, or theft of the device. The deposit is refunded within two (2) days from the hotspot return to our Main Office.
Recently, we introduced the "Rental...
What is "Insurance" option and how does it work?
According to a very clear scheme indicated in our Rental Agreement in ART. 7.1, we foresee amounts as a penalty for any “real” damage suffered.
Fortunately, the incidence of these events is very low and over 95% of our customers concludes the rental without problems! However, if...
What does “smart delivery and return” mean?
We organize and provide everything for both the delivery and return, so that you do not incur additional costs or difficulties by attempting to return the device on your own. You will always receive a return package including a prepaid waybill, so you only have to seal it and leave the package with...