Which "Fair Policy" is applied?

This service is based on a mobile connection and if you use it intensively and continuously, you subtract bandwidth to all other users connected to the same antenna!

For this reason, all telephone operators apply "fair policy" rules for mobile connections and may suspend a SIM that for days is continuously connected to the same antenna and uses a very big amount of data.
In our experience, the telephone operator we use (Wind-Tre) applies this suspension if you use more than 10 GB/day, with a continuous connection (more than 12 hours/day), for more days!
If they suspend a SIM, we will have to open a ticket with them and they usually reactivate the SIM in 2-3 working days.

For this reason, in order to ensure all our customers a good bandwidth and also to avoid long suspensions by the operator, we decided to apply our own "fair policy" rules and suspend the data connection “just a moment before” the operator would do it.
The great difference between the operator suspension and our suspension is that in the second case we are able to reactivate the SIM immediately, automatically and autonomously after midnight.
Our suspension is applied in case of data usage higher than 10 GB/day for more days, a usage that we define “exceptional” also for a fixed connection.

To better understand this traffic value, please consider that 10 GB let you watching Netflix about 10 hours with video quality set to “standard” (about 1 hour/GB) and 20-40 hours with video quality set to "automatic" (2 to 4 hours/GB).
10 GB is more than 400% of all our devices daily average consumption nationwide (about 2.3 GB/day in 2018).

In case of suspension, you will see "Internet not available". After midnight, the data connection is automatically re-enabled and you will be able to use your device again.

If you plan to make a very intensive usage of your mobile data plan (for example intensive peer to peer), we suggest you monitoring the wifi data usage with the data counter available on our “Pro” pocket wifi device and/or with data monitoring applications on your own devices (integrated into operating systems like Android, iOS and Windows).